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Privacy Policy

1. Introduction

Welcome to [James Chase] (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, and protect your personal data when you visit our website [James.chase.com] and interact with our services.

2. Data We Collect

We may collect and process the following types of personal data:

  1. Identity Data: Name, email address, phone number, postal address.

  2. Technical Data: IP address, browser type, operating system, device information.

  3. Usage Data: Information about how you use our website, including pages visited and interactions.

  4. Marketing Data: Your preferences in receiving marketing communications from us.

We collect this data when you:

  1. Visit our website.

  2. Fill out a form or subscribe to our newsletter.

  3. Contact us via email or chat.

  4. Make a purchase or engage with our services.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  1. Consent: When you have given clear consent for us to process your data (e.g., subscribing to newsletters).

  2. Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., fulfilling an order).

  3. Legitimate Interest: When processing is necessary for our business interests, provided it does not override your rights (e.g., website analytics, fraud prevention).

  4. Legal Obligation: When processing is required by law (e.g., tax reporting, regulatory compliance).

4. How We Use Your Data

We use your personal data for the following purposes:

  1. To provide and improve our website and services.

  2. To process orders, transactions, and customer service requests.

  3. To send updates, promotional emails, and marketing materials (with your consent).

  4. To analyze website traffic and enhance user experience.

  5. To detect and prevent fraudulent activity.

5. Data Sharing & Third Parties

We do not sell your personal data. However, we may share your data with:

  1. Service Providers: Third-party vendors that help us operate our website (e.g., hosting services, payment processors).

  2. Legal Authorities: When required to comply with legal obligations.

  3. Business Transfers: In case of a business merger, acquisition, or sale of assets.

All third parties we work with are required to comply with UK GDPR standards.

6. International Data Transfers

If we transfer your data outside the UK, we ensure it is protected through:

  • UK adequacy decisions (if applicable).

  • Standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. When no longer needed, we securely delete or anonymize it.

8. Your Rights Under GDPR

Under UK GDPR, you have the following rights:

  1. Right to Access: Request a copy of the personal data we hold about you.

  2. Right to Rectification: Request corrections to inaccurate or incomplete data.

  3. Right to Erasure: Request deletion of your personal data.

  4. Right to Restrict Processing: Request that we limit how we use your data.

  5. Right to Data Portability: Request your data in a structured format.

  6. Right to Object: Object to processing based on legitimate interests or direct marketing.

  7. Right to Withdraw Consent: Withdraw consent at any time.

To exercise your rights, contact us at [contact@james-chase.com]. We will respond within one month, as required by law.

9. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings. 

10. Security Measures

We take appropriate security measures to protect your data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, so we recommend taking precautions when sharing personal data online.

11. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website. Please check back regularly.

12. Contact Information

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:

 

James Chase
1 QUEEN SQUARE, BRIGHTON BN1 3FD
Email: contact@james-chase.com
Phone: 01273 355 140

For complaints, you can also contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

This policy was last updated on [15th Feb 2025].