Overview

Ascential.com, a global enterprise’s Drupal-based platform, partnered with us to ensure seamless transition, reliable operations, and long-term maintenance and support for their corporate site. 

Our engagement focused on providing uninterrupted maintenance and support, establishing efficient workflows for ongoing collaboration, and implementing proactive measures to keep the site secure, optimised, and aligned with Ascential’s global communication needs. 

The Challenge 

The transition to James Chase presented challenges such as ensuring a smooth handover from the previous provider, familiarising with the existing site and codebase, setting up effective workflows for sprint management, and maintaining site stability and security without any disruptions. 

The Solution 

We executed a structured transition plan involving thorough onboarding, stakeholder meetings, and detailed site reviews. They established a monthly sprint structure, using Jira for task management, and created a collaborative, one-team approach to ensure alignment between James Chase and Ascential, providing continuous improvement and proactive support. 

The Impact 

This partnership delivered a seamless transition with zero downtime, efficient sprint management, improved collaboration processes, and proactive site enhancements. Our approach ensured the platform remained stable, secure, and optimised, supporting Ascential’s global operations effectively. 

Interested in similar results?

Email or call at:

steve.rackley@james-chase.com

01273 355141